Lesson 9 of 10
In Progress

Submitting A Support Ticket To Thrive Themes

Philip Borrowman · March 17, 2021

At some point you will get stuck, guaranteed! Your page builder will crash or show an error message. This happens to everyone. This is how you can get help and get any issue fixed fast.

The more detailed your support ticket is, the more likely it will be fixed without having to send messages back and forth.

Think of a support ticket like a relationship, you get back what you put in. If your support request is vague, you will get a vague response and delay the process.



HINT – when you submit a support ticket: Use video to show what the problem is. This really speeds up the time to resolve issues.